Branding Speaker, Trainer, and Coach

3 things you should do, but probably aren’t

3 things you should do, but probably aren’t

If you’re like me, you find that great customer service is almost impossible to find. However, there are a few times when a vendor or retailer just knocks your socks off. Wow!

So, what should you do?

Share the Love

When someone goes over and beyond your expectations, you should share the love. For example, my son and I recently walked into an Office Depot looking for printer ink. The customer service rep approached us, asked how he could help, looked up the correct ink on his iPhone, and rang us up – all within 2 minutes. Yowza! What did I do? I shared on Twitter.

Of course, you could also tell the manager, write a note, or write a review. Here’s the deal: virtually none of us get enough positive feedback in our lives. Wouldn’t it be great one day to open up an email or social media channel and see something wonderful?

Write Unsolicited LinkedIn Recommendations

I’ve had the honor of working with fabulous colleagues, clients, and vendors. My fave way to truly express gratitude is to write an unsolicited recommendation. Go ahead, give it a try.

Share Their Posts

It costs nothing and takes very little time to share a valued client’s or vendor’s post on social media. Write a sentence or two and you’ve cemented a relationship, raised their profile, and showed you care.

What are you doing when someone knocks your socks off? I’m all ears.


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1 Comment
  1. Liz

    Could not agree more! Excellent customer service should be recognized and shared. I try every chance I get as in my business career I always went the extra mile to focus on customer service!

    Thanks for sharing

    Dan

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